TOOLS, AGENTS & ORCHESTRATION • 167 / 397
Move from a model that talks to a system that can inspect and act.
Workflow vs Agent
A workflow follows a predefined map; an agent dynamically chooses more of the route based on evidence.
Think of it like
Think of Workflow vs Agent like a coworker with access to a toolbox and a checklist: capability matters, but control and state matter just as much.
Real life
Assistants that book travel, search files or update tickets use concepts such as Workflow vs Agent.
SRE lens
Use a workflow for predictable compliance steps and an agent for uncertain diagnosis.
Remember thisA workflow follows a predefined map; an agent dynamically chooses more of the route based on evidence.