RELIABILITY & SRE • 325 / 397
Apply familiar SRE thinking to AI dependencies and workflows.
Service Level Agreement (SLA)
An SLA is a formal commitment about service performance, often with business consequences.
Think of it like
Think of Service Level Agreement (SLA) exactly as you would in production infrastructure: assume components fail and design the user experience around controlled failure.
Real life
Banks, airlines and large online services use Service Level Agreement (SLA) to keep critical systems dependable.
SRE lens
Do not promise AI quality or availability that your dependencies cannot support.
Remember thisAn SLA is a formal commitment about service performance, often with business consequences.