A brainstorming assistant and an AI agent that changes production resources should not share the same reliability and risk assumptions.
FOUNDATIONAI SRE
Tier AI Services by Criticality
Not every AI feature deserves the same availability, latency, recovery or change-control target.
Tier 1 could be a customer-facing agent with transactional impact; Tier 3 could be an internal summarization tool with graceful manual fallback.
Which AI use cases are Tier 1, Tier 2 and Tier 3, and what operational requirements change by tier?
REMEMBERReliability investment should follow business criticality and blast radius.
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