Generating an ungrounded answer can be worse than returning a controlled partial-service response.
RESILIENCEAI SRE
RAG Degraded Modes
A degraded RAG mode defines safe behavior when retrieval, reranking or vector storage is unavailable.
If retrieval is unavailable, a compliance assistant refuses policy questions instead of silently answering from model memory.
When should the product degrade, refuse, use cached context or route to a human?
REMEMBERGraceful degradation must preserve trust.
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